Frequently Asked Questions

 

Compassionate Care is registered with The Care Quality Commission (CQC), and is on the Preferred Providers list of Trafford Council.
We will initially assess the client’s physical and emotional needs, and engage with the client’s family to ascertain the level of care they expect. Our care manager will then do an in-depth assessment and tailor a package of care appropriately, gathering information from all parties involved in the client’s welfare.
We don’t have a ‘one size fits all’ approach. We take into account the client’s exact needs, the role of others involved in their care and their schedule. Our clients are always fully involved in their care programme. Furthermore, the plan is developed over time as we get to know the client and their family better.
All our staff are fully trained to meet the exacting standards set by our founder. Training is ongoing and is delivered in-house and on the job.
All our staff are continually assessed to ensure high standards are maintained. Our care managers have a wealth of experience and go to great lengths to make sure everything is as it should be. We also encourage clients to tell us in confidence if they are concerned about anything or want some changes to their care. The relationship is one of trust, so they should never worry about raising concerns with us.
Yes. This is a flexible arrangement, and we adapt to any changes in circumstances or requirements. Simply let us know if you want anything changed and we’ll make it happen.
No problem. Simply call the office and we’ll re-arrange your call for you. Please give us at least 24 hours notice if you can.
All tasks will be agreed as part of your care plan. We can support in many ways but, unfortunately, we are unable to administer any medical treatment or provide medical assistance.
Yes, it’s all part of our service. Let us know if you have a favourite dish!
We try our best to make this happen. It very much depends on how much care you need. Your main support worker is part of a team so, over time, you will probably be looked after by others in that team. Either way, you’ll soon be very familiar with anyone who visits to help, so you don’t need to worry.
If they are more than 10 minutes late, please call the office. If your care worker knows they will be delayed, they will normally inform you. However, sometimes this is not possible – if they are driving, for example – so please let us know and we can sort it out.
We operate a very rigorous monitoring system. Each support worker must check in and check out with the office using your home phone on each visit. They will also fill out a ‘completed tasks’ form to ensure they have done everything on the agreed plan. If you feel that something has not been completed, or is not completed to your satisfaction, please contact your team leader.
Every support worker is rigorously vetted before they can work for us. You will be introduced to your support worker by their Team Leader, and they will always carry identification. If someone unfamiliar comes to you claiming to be from Compassionate Care, let us know immediately.
Yes. All our staff are experienced in providing the right care and companionship to those with dementia. Rest assured your support worker knows how to treat you with dignity and respect.
This depends on the level and amount of care in the package. The price will be agreed with you at the time your individual care package is created. We send a monthly bill in arrears, which you can pay by standing order, direct debit, cheque or cash.
You may be eligible for government assistance. We can point you and your family in the right direction for suitable funding or grant.
Our office hours are 9am to 5pm, Monday to Friday. If you need to call us outside of these hours, your call will be automatically transferred to a member of the on-call team. You will be asked to leave a message and someone from the team will get back to you shortly afterwards. This is a 24-hour service, including weekends and Bank Holidays. But please only call us out of hours if you need to.
We want to get your care absolutely right. It can take around 7 days to do a full assessment and then match you with the right support worker. We will endeavour to begin care as soon as possible, but we don’t want to rush it and do a bad job! In exceptional circumstance, we will do our best to provide care quickly.